Glen Tullman, CEO, Transcarent, talks about their new Wayfinding AI service

Glen Tullman came on THCB to talk about Transcarent’s new Wayfinding AI service. Transcarent has spent more than $125m (of the some $450m or so it’s raised so far) plugging an AI chatbot called Wayfinding into its various segments–which include the former 98.6 now rebranded as Transcarent Everyday Care. Wayfinding has benefits, clinical guidance and care delivery on one intelligent chatbot platform. No coincidence that this is released the same week as OpenAI released Chat GPT4o and the latest Google Gemini release. Make no mistake, this is a huge bet and probably the most aggressive, if obvious, use of an AI agent in health care I’ve seen so far. I saw a demo earlier which was pretty impressive and I had fun talking with Glen about what it’s capable of doing now, and what it will be–Matthew Holt